Terms of sale
Before Buying please read carefully and thoroughly our refund policies as by purchasing on our online boutique you agree to our sale conditions and refund policies.
Due to the time, employees and expenses involved with shipments.
Due to the fact that most of our items are unique vintage or antique pieces that can not be replaced and they can not be used or tested unless purchased.
Due to fragility and rarity of our items.
Due to occurring abuse of the 14 days refund policies such as using the items for events, decorations, Instagram posts, open houses and then returning them. after that they have been used for the purchased purpose.
It is important that you take the time to think about your purchase before making any purchase on our online gallery. We invite you to take contact with us before purchasing and inquire for more information about the item you are interested in and off-course you are welcome to inquire for more detailed pictures.
You must also consider that in certain circumstances the return cost of postage, insurance and duties can be more than the items value.
in the sale price we include the price of the packaging and the handling by our employees that can not be refunded.
We will answer any questions, so if you have any doubts regarding buying
one of our vintage, antiques or collectibles, no matter how small, please ask us
As soon as you purchased an item on our online store you agree to our sale and refund policies.
Before returning any goods you must contact us first. We understand
that occasionally customers wish to return items and we are happy to
meet our obligations to refund according to our policy below:
1. In all cases you must contact us within 24 hours of receiving the
item. This can be via email or phone but we will need a written
record of your request within 24 hours, so please email
2. Provide the reason for return and the item description.
3. You will then be supplied with instructions and the return delivery
address. The address is:
Gallery Daellssy / Butik retroaktiv
Långebrogatan 18, Kristianstad 25991, Sweden
4. We refund within 7 working days after we receive the item and you can expect a refund by bank transfer.
Breaking the seal and use of the good
we noticed since the 14 days return policy was adopted by the EU a lot of customers purchase goods to use during events, open houses, ads, Instagram accounts, press articles etc etc.... Some customers even took spare parts from our collections to complete what they were missing, exchange elements as their elements were damaged.... every single part is carefully documented before wrapping. due to all of these abuses we have made a seal to protect our items from being used and if the seal is broken you can no longer claim for a return refund.
Wrongly described or Incorrect item
If we sent you a different item than the one you selected and paid
for then please e-mail me firstname.lastname@example.org within
24 hours of receipt of the goods and we will organize a full refund. but note that if the seal is broken and the item was used then you loose your right to claim a refund.
Please note that every item is documented before wrapping and shipping so if we made a mistake then it was documented.
Change of Mind
We do accept returns for change of mind for delivered
vintage, antique or collectible purchases.
* We MUST be notified within 24 hours of reception via e-mail
email@example.com of your intention to return
the item and off-course you can not open the box then and use the item.
* again if the seal is broken and the item used you lose the right to a refund.
* The item must be returned using an end-to-end
tracked shipment and we recommend you use an insured service (you must check if the courier insures the item carried and the insurance value covers
the item) as you are responsible for the item until it has been
* We do not offer a refund of our initial packaging costs, shipment costs or any import duties originally paid by the customer, return costs or the cost of Sweden
import duties we must pay for receiving back the item. When we are
liable for import duty on the return it will be deducted from the
*We do not refund the packaging and handling costs even if these costs were included in the sale price.
* sometimes to meet the client needs we pay part of the shipping costs to make it easier for the client to meet the price on the online store. The shipping costs vary and it is impossible to know in advance how much the shipping is going to cost, the customer is notified of the amount and sent a copy of the shipping invoice that he wasn't charged for and we paid for. In this case we refund the cost of the
item minus any extra shipping fees that we have paid for.
* When the same item is returned and in the same condition as
originally supplied by us we will refund the original price paid for
the item (minus shipping costs, packaging costs and handling costs).
Damage on arrival
We must be notified immediately if the item arrives
first you must inspect if the package was damaged during transport and must take pictures of the damaged package, notify us directly and then after that we took note then you may open the package to see if the item was damaged.
In the unlikely event the item is damaged on arrival we will have paid
for insurance to cover the cost, however the courier will need to take
back possession of the damaged item and packaging and view the packaging
and damage in order to validate the claim. It is essential you keep the
damaged item exactly as it arrived in it's packaging in order that you
can use the insurance coverage and claim a refund.
Please note that we are not responsible for any damages
that might occur during the handling and transport after that the item
has left our store, gallery, warehouse or showroom, please inspect thoroughly the wrapping before accepting and opening the package and if there is any visible damage to the package please contact us right away.
We package all the items carefully and also take an extra insurance when possible
to protect our customers’ interest, our goal is always to have our customers fully satisfied when purchasing on any of our platforms.
Failure or Refusal to pay Import Duties
We will not accept returns of an item because you have failed, or
decided not to pay these amounts. We will have no liability to refund
your purchase price or shipping costs in this situation.
If, however, the item is returned to us under these circumstances, we
will be liable for numerous fees of various descriptions. If we receive
the item back in original condition we can refund you the cost of the
item minus any fee's we have paid. We will provide you with an itemized
balance with receipts
At no point will we refund the outbound shipping costs paid when
purchasing the item and no refund will be made if the item is returned
If the fees that we incurred are greater than the value of the item we
will invoice you for the balance.